Refund policy

Return and Refund Policy

Our policy states that you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Request a Return (Direct Contact)

We do not process automatic returns through the website as we prefer to assist you personally. To start a return process, please follow these simple steps:

• Send an email to contact@vsnwear.com.

• Indicate your Order Number in the subject line (e.g., #1001) and the reason for the return in the body of the email (e.g., wrong size, change of mind).

• Our team will reply within 24-48 business hours with all the necessary instructions to proceed.

⚠️ Important note on costs: The shipping costs for returning the item are entirely the responsibility of the consumer. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can contact us at any time at contact@vsnwear.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right promptly.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item on our website.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Once again, the direct costs of returning the goods remain the responsibility of the customer.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will automatically be refunded on your original payment method within 10 business days. Please remember it can take some processing time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at contact@vsnwear.com.